I am compelled to let all know that The Brake Shop Total Car Care in Mesa is hands down the best place I have ever brought my car in for repairs. Friendly, caring, clean and so much a cut above. They not only diagnosed my car problem but went out of their way to find the part needed as quickly as possible. Kept me informed along the way. As I waited for the diagnosis a number of people came in to pick up their cars. Surprisingly (not surprising any more to me!) each and every one of them seemed so happy and satisfied with the work they'd had done. I spoke with a couple of them and they both said they would not take their car anywhere else! This is not an experience I've had in the past taking my car in for repairs. The icing was that even though the part couldn't be obtained until the next day. Offered me a shuttle home so I didn't have to find someone to come fetch me. Family owned, respectful, wonderful service. Can't thank Rick and the rest of the guys that took such wonderful care of me!! - Cindy L.
As a mechanic myself that has moved into a different line of work I can fully recommend all the guys here at The Brake Shop. With my new responsibilities I don't always have the time I wish I did to do my own repairs. When I was new to the area I shopped around and talked to a lot of shops before having any work done. These guys are class act. They know their stuff and they put a great guarantee on their work. Honesty, reliability, and quality is the mantra here. I continue to refer friends/acquaintances/co-workers here when I don't have time to handle their repairs and all 5 of them have yet to have a less than stellar experience and reported back full satisfaction to me. - Steven F.
Friendly, knowledgeable, very informative. An all around great experience. I would absolutely return and recommend it to anyone. It's rare to have such flawless customer service, especially anything concerning vehicle service. - Adam F.
Great service and pricing. Repairs done very timely and for a reasonable price. Staff very courteous and friendly. I would recommend The Brake Shop Total Car Care in Mesa for anyone needing service or repairs. - Larry R.
Very sweet people and informative, they got my company van oil change done very quickly and provided drink and snacks for the ladies I was driving. - Eva G.
- They did my job on time for the price they said (it's too bad that isn't the norm).
- Friendly, low-stress, and intelligent counter people.
- Clean restroom and free beverages.
I'd rather give my money to a mom & pop shop than to a corporate brake place and I'm glad I did. - Manny P.
Had an excellent experience. Carl was incredibly knowledgeable and friendly. I would definitely recommend this shop to family or friends for automotive maintenance and repairs. I can't wait till my car breaks down so I can go back. - Ian G.
Great service! We were out of town and needed something done quick. We called several other shops, none of them would even look at the car for at least a week. The guys at The Brake Shop Total Car Care were willing to fit us in even though it made them stay late. Highly recommend these guys! - Vic V.
Very honest. Went in to have brake pads put on my rear axle and found out that my rotors were also destroyed. I was told it would cost $286 for replace the pads and rotors and when I went to pay my total was $286, just as I was quoted! No hidden charges or fee nor any other fees that they threw on like a lot of shops will do. Will be taking my cars there in the future. Plus, they will take you home and pick you back up when you car is finished!! - Thomas F.
The Brake Shop is someone you can trust!! We took our daughters car in for her while visiting from out of state and we had never used the shop before. Two dealerships said she needed new brakes on the front and back of her Honda with only 26,000miles. We took it in, they charged us $20 to check the brakes, she had 50% on the front and 80% on the back still remaining, now that is a shop you can trust!! Never going back to the dealership and will use the brake shop for all her cars needs!! - Tami M.