Carl and friends, where have you been in all my driving life? I called last minute to get an oil change and the voice that answered the phone was uncommonly friendly for a car shop. I actually thought that I dialed a wrong number. So, I got there and I see smiles, the kind that make you wanna smile back. Then I refreshingly heard genuine courtesy and honesty cause I already knew what what was wrong with the car. I wanted to hear what they were going to try and "sell" but it was nothing but the truth! No hoopla, extra stuff or fear! Then I mentioned how my car had also started singing a strange song every time I hit the brake. And Carl said he'll examine it and let me know how they can fix it. When he came back, I knew I was gonna go "nuts" and had to "bolt" out of there (pun intended). Luckily, they have a shuttle service. They took me home and picked me up to get the car. What?! These guys were nice because they are just being decent people. It's the "I want your money " kind of nice. Did I mention that their spot is spotless? Pretty clean for a mechanic shop. Now I know where I can take my car whenever it starts to sing! - Mo B.
I took my car here to get my brakes fixed and was so happy I did! Gene checked me in and took care of my car for me, he was super helpful and nice. My brakes would squeak when I would back up and stop. I took my car to another brake shop and the dealer and both said that was normal for my car because it's a sports car. The Brake Shop Total Car Care informed me that was completely untrue. The Brake Shop not only fixed my breaks but also stopped the squeaking! A win win situation! I'll definitely be coming back to get my brakes checked and fixed here. - Nikki D.
Great shop! Great group of guys, Gene and Carl are very personable and quite easy to talk to. I was in and out within about an hour-ish. I needed an alignment and overall inspection, and that's what I got! I've been needing a new shop to bring my cars to, and this one is a great location, and the staff is very professional and knowledgeable. Plus they don't up-sell or "BS." But, they will tell you exactly what's going on with your vehicle. I'll definitely be back and tell friends and family to go to The Brake Shop on Country Club. - James W.
Took my car in today. I had concerns about my brakes so I dropped my keys off and their driver shuttled me and my kids to Tempe Marketplace to hang out so we're not stuck at the shop while they worked on my car. Spent about 2 hours there and came back to the shop; they were super friendly and offered drinks, as well as provided a TV in the waiting room. It was about 30 minutes and my car was ready. Really appreciative and grateful to this company. They are a class-act business and know how to treat, not cheat, their customers. As long as I live in AZ they will have my business. Five star service and customer satisfaction. - Siua V.
This place is great! They are very professional and courteous. They don't do anything without telling you prices so there is no surprise. The waiting area is pleasant however they will give you a ride to work or whatever if you don't want to wait. I'm thrilled to find a place I trust. Highly recommend!!!! - Leanne S.